Refund policy

WHAT IS YOUR RETURN POLICY?

Products must be returned unused, in their original packaging, and your return request must reach us within 30 days of delivery. Email letskiss@madamegabrielabeauty.com to start a return and we'll send you instructions.

For change-of-mind returns, return shipping is at your expense. If an item is faulty, we cover shipping in both directions.

CAN I EXCHANGE MY PRODUCT?

Yes. We know choosing a shade from a screen is hard. If you've swatched a lipstick and it isn't right, you may exchange it once per order for another shade, as long as the bullet is largely intact and it comes back in its original packaging. Return shipping is at your expense. Email letskiss@madamegabrielabeauty.com and we'll help you find the one. For all other returns, products must be unused.

WHAT IF MY ORDER ARRIVES DAMAGED?

Email us at letskiss@madamegabrielabeauty.com within 7 days of delivery with a photo of the package and product, and we'll make it right.

WHEN WILL I GET MY REFUND?

Once your return reaches us, refunds are issued to your original payment method within 7–10 business days. Original shipping charges aren't refunded, and we don't charge a restocking fee.

I BOUGHT MY LIPSTICK FROM NORDSTROM, MODA OPERANDI, OR THE DETOX MARKET. CAN I RETURN IT TO YOU?

Returns and exchanges need to go back to the retailer you purchased from, following their policy. We're only able to process returns for orders placed on madamegabrielabeauty.com.